Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with GWAY. We are committed to delivering your order securely and efficiently. Please read our Shipping Policy carefully before placing an order.

Processing Time

All orders are processed after payment has been successfully received and verified.

  • Standard processing time: 1–3 business days

  • During product launches, holidays, promotional periods, or high order volumes, processing may take longer.

  • Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Shipping Destinations

GWAY ships to customers both domestically and internationally.

Available shipping destinations may change over time and are displayed during checkout.

If we are unable to ship to your country, you will be notified before your order is completed.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight

  • Shipping method selected

  • Carrier rates

The final shipping cost will be displayed before payment.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Destination Estimated Delivery
Domestic Orders 2–7 business days
International Orders 7–21 business days

Delivery estimates are not guaranteed and may vary depending on customs processing, carrier delays, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Where tracking is available, you will receive a tracking number by email once your order has been shipped.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after dispatch.

Customs, Duties and Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT or GST

  • Local taxes

These charges are determined by your country's customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

GWAY is not responsible for customs delays or additional import charges.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply if the package is returned and needs to be resent.

  • GWAY cannot guarantee recovery of packages delivered to incorrectly supplied addresses.

Please contact us immediately if you notice an error after placing your order.

Lost or Delayed Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur.

If your package has not arrived within the expected delivery timeframe, please contact us and we will assist in investigating the shipment with the carrier.

GWAY is not responsible for delays caused by:

  • Customs inspections

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • Incorrect customer information

  • Events beyond our reasonable control

Damaged Packages

If your order arrives visibly damaged:

  1. Take photographs of the packaging and product immediately.

  2. Contact GWAY within 48 hours of delivery.

  3. Include your order number and supporting photographs.

We will review your claim and determine the appropriate resolution.

Missing Items

If your order is missing an item, please contact us within 7 days of receiving your package.

Include:

  • Your order number

  • A description of the missing item(s)

  • Photographs of the contents received (if requested)

Failed Deliveries

If a delivery cannot be completed because:

  • the customer is unavailable,

  • the address is incorrect,

  • the package is refused, or

  • the package is not collected from the carrier,

the order may be returned to GWAY.

Any costs associated with reshipping the order may be the responsibility of the customer.

Shipping Restrictions

Certain products or destinations may have shipping restrictions due to local laws, carrier limitations, or import regulations.

GWAY reserves the right to decline shipment to restricted destinations where required.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team using the contact information provided on the GWAY website.